The worldwide launch of the extremely anticipated Nintendo Swap 2 on Thursday (fifth) was met with widespread pleasure. Nonetheless, for some prospects, the event was marred by stories of display screen injury brought on by mishandling through the retail course of, notably at GameStop areas.
In accordance with a report by IGN and firsthand accounts shared on social media, the difficulty arose when GameStop workers stapled receipts instantly onto the console’s packaging. A consumer recognized as Adhan on platform X (previously Twitter) said that the staple pierced the field and broken the display screen of his new Nintendo Swap 2. Though GameStop agreed to interchange the unit, the console is at present out of inventoryand the consumer must wait three months for a substitute.
@gamestop stapled the receipt for me and my pals Swap 2s to the field.
FML.#nintendo #switch2 #gamestop pic.twitter.com/AXtrgr7y0P
— Oadhan Lynch (@Oadhan) June 5, 2025
Oadhan’s images present that the injury was not solely seen on the packaging however had additionally penetrated the display screen itself. Thankfully, the console remained operational, suggesting that the injury could be restricted to the outer layer of the show.
Different customers reported comparable points. A Reddit consumer named Conflick and one other X consumer, Rudeboy__NYCeach claimed that their consoles suffered the similar kind of display screen injury because of stapled receipts. These circumstances counsel a broader sample of improper dealing with at varied GameStop areas.
@gamestop Helo ! My swap 2 has staple holes within the display screen. They stapled the receipt to the field at 1756 Forest Ave, Staten Island, NY 10303 and it broken the display screen. @NintendoAmerica pic.twitter.com/aqxPtRgNEs
– rudeboy (@rudeboy__nyc) June 5, 2025
Whereas GameStop workers are being blamed for the mishap, criticism has additionally been directed at Nintendo for the design of the Swap 2’s packaging. Person Historic identified that the console is positioned with its display screen dealing with upward on the high of the fieldprotected solely by a skinny layer of cardboard. This design alternative makes the system extra weak to exterior stress or unintended injury throughout transport and dealing with.
I knew this could occur – it was a bizarre determination by Nintendo to have the display screen sit face-side-up on the very high of the field with solely the skinny cardboard to guard it.
You are going to hear about a couple of broken screens within the coming days. They’re in danger simply being stacked in… pic.twitter.com/0l9Bo7GfWR
— Jason (@AncientArgonaut) June 5, 2025
AncientArgonaut warned that extra circumstances could emerge within the coming days, particularly as containers are sometimes stacked for transport or storage. The incident has sparked a dialog about retail coaching, product packagingand duty between producers and sellers.
Because the Swap 2 rollout continues, each Nintendo and retailers like GameStop could face rising stress to tackle packaging vulnerabilities and implement stricter dealing with protocols to stop comparable points sooner or later.
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