how one can repair ANAFI USA points

Subsequent up in our “Ask Drone Woman” sequence is about Parrot assist. When you have a query for Drone Woman, contact her right here.

Do know any option to contact Parrot? I’ve an ANAFI USA, and the opposite day I received a notification of a ahead digital camera malfunction. As a result of the web system doesn’t acknowledge the serial quantity, I can’t get previous that time of getting “assist” from Parrot. I don’t have an issue sending it to a 3rd social gathering however this factor was NOT low cost, as you realize. Any strategies?

–Steve

Hello Steve,

Thanks a lot for the sort phrases — and I hear you loud and clear. The ANAFI USA is a critical funding — and it’s tremendous irritating when one thing goes mistaken, particularly with a mannequin that ought to be dependable sufficient for public security groups and industrial execs.

You’re not alone in your expertise — Parrot’s direct assist has gotten trickier to navigate in recent times, particularly for particular person customers. Since Parrot pivoted arduous towards enterprise and authorities clients, they’ve streamlined their assist entry. That’s excellent news for his or her checking account, as evidenced by the newest Parrot Q1 2025 earnings, and it’s excellent news for those who’re an investor.

Nevertheless it’s dangerous information for solo operators, like your self. It’s left folks such as you in a tricky spot if the system doesn’t acknowledge your serial quantity or for those who’re not tied to a large-volume account.

My suggestion for Parrot assist? Drone Nerds

My most well-liked associate for drone repairs additionally doubles up as a drone vendor that’s licensed by most main drone firms: Drone Nerds.

Drone Nerds has a stellar popularity within the drone neighborhood for precisely this sort of challenge. Whether or not it’s a guaranty declare, components substitute or diagnostics on that “Ahead digital camera malfunction,” Drone Nerds is usually higher at offering assist for Parrot drones that particular person customers typically can’t get themselves immediately from the corporate.

Annoyingly you’ll have to pay out of pocket for repairs because you’re not going immediately by means of Parrot. However for those who can’t get in contact with Parrot, the cost could be definitely worth the problem. How a lot are you able to anticipate it to value? Drone Nerds advised me that repairs usually value about 30% to 50% of the value of shopping for the identical drone brand-new.

And for what it’s price, Drone Nerds may be very simple to get in contact with by means of their web site or by way of cellphone at 786-708-7807 (they’re primarily based in Florida however deal with nationwide service).

If you do contact them, be clear that it’s an ANAFI USA — not the patron model — since assist protocols could differ.

Glad flying!
-Sally

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